This folder contains two video clips that illustrate how video sharing can quickly resolve a problem. In this situation, a shipment is poorly packaged and it is important to correct the problem at the source - otherwise it will cause problems later on. The first clip shows the sequence of actions to:

• recognize a problem
  
• record a response
  
• upload the video to the Supply Chain Info Center
  
• send an email
  
• follow up with a phone call
  
• resolve the problem
  

As the time counter on the movie shows, the entire process took less than 7 minutes! The second clip shows the actual video that was recorded to be sent to the supplier.